Privacy Policy.

Coffs Coast Concierge is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is personal information and why do we collect it: Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.coffscoastconcierge.com.au from your website, from media and publications and from third parties. We don’t guarantee website links or policy of authorised third parties.We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and our marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information: Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties: Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information: Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information: Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Personal Information: You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We will not charge any fee for your access request. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information: It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Update: This Policy may change from time to time and is available on our website.

Privacy Policy Enquiries: If you have any queries or complaints about our Privacy Policy please contact us at:

Melissa@coffscoastconcierge.com.au or phone +61 449171817.

Terms and Conditions.

By accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Coffs Coast Concierge reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using this website you acknowledge that you have read and understood these Terms and Conditions.

Our Relationship with Coffs Coast Accommodation (CCA) and Luxury Beach Getaways (LBG)

Coffs Coast Concierge has an agreement with above entities, to provide services to their guests. In order to make an accommodation booking with CCA and LBG, the booking guest must be over the age of 21. We only provide services to guests of CCA and LBG either immediately before or during their stay. We reserve the right to refuse service to people not staying in properties of CCA and LBG. A full list of properties that we service can be found at www.coffscoastaccommodation.com.au

Limitation of liability

Coffs Coast Concierge does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. Coffs Coast Concierge do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

Copyright

Copyright of the Coffs Coast Concierge website is property of Coffs Coast Concierge. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of My Holiday Concierge and Third Parties. This property may only be used for the purposes of browsing the Coffs Coast Concierge website and acquiring goods and services of www.coffscoastconcierge.com.au

Cancellation by You

If you need to cancel an order, please contact Coffs Coast Concierge immediately at Melissa@coffscoastconcierge.com.au . The Coffs Coast Concierge agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once Coffs Coast Concierge has accepted payment for an order, cancelation of the order is within the sole discretion of Coffs Coast Concierge. Orders that cannot be cancelled will be subject to Coffs Coast Concierge terms, conditions and policies relating to Refunds or Cancellations involving Third Parties.

Refunds or Cancellations involving Third Parties

If the services you require cannot be provided by the third party supplier, but you have paid Coffs Coast Concierge to connect you with such service or Operator, we will provide a refund of the funds you have paid to us. If you pay the third paty directly, you must contact the third party for the refundf. Coffs Coast Concierge makes no warranty and/or representations about the fitness or suitability of an Operator’s product or service and is not liable for any misrepresentation, errors or omissions. All claims are the responsibility of the Operator, Coffs Coast Concierge has no liability to you in any nature or for any injury incurred as a result of the service provided by the third party. If you are not happy with a service from a third party operator and request a refund or compensation for that service, you will be subject to the third party's refund and cancelation policies.

Cancellation by Coffs Coast Concierge

Coffs Coast Concierge reserves the right not to provide goods or services or cancel orders (or part thereof) at the sole discretion of Coffs Coast Concierge at any time. We offer services exclusively to the guests of Coffs Coast Accommodation and Luxury Beach Getaways. All properties that we offer services to can be found at www.coffscoastaccommodation.com.au . If you are a guest of a property not listed with Coffs Coast Accommodation, we reserve the right to not provide service to you. Without limiting the operation of any other terms and conditions herein, Coffs Coast Concierge will not be held liable for loss or damage arising from the exercising of these rights.

Dispatch and Deliveries

It is your obligation to provide the correct delivery details at the time of ordering. Should you enter incorrect delivery or collection information Coffs Coast Concierge are not obliged to redeliver or collect the order to or from the correct address at our expense.

Coffs Coast Concierge will provide you with an expected delivery goal of all services. Whilst Coffs Coast Concierge makes every effort to deliver on time, all dates and times specified are estimates only. Without limiting the operation of any other terms or conditions herein, Coffs Coast Concierge will not accept liability for any loss or damage arising from a late delivery, or for items missing in your order. For grocery collection via Click and Collect from Coles at Moonee Beach , or any other provider, Coffs Coast Concierge is not responsibile for any items that the supplier does not include in the order. If grocery items are missing from the order, it is the guest's reposibility to follow up their order with the grocery supplier for items not included, whether the goods were not included due to the provider's error, or if the items were not in stock. If you have issues with the items provided in your click and collect order, please call Coles at Moonee Beach Click and Collect on 0466 727 931. We will do our best to advise you of any items that are missing from your order, but hold no responsibility for the items provided.

Without limiting the operation of any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. Without limiting the operation of any other terms and conditions herein, Coffs Coast Concierge will not accept liability for any loss or damage from items lost, stolen or damaged after delivery has taken place.

Suppliers

If you enter into a transaction through Coffs Coast Concierge to purchase services, for those services supplied directly by third party, Coffs Coast Concierge is not responsible for the provision of those services or for any misunderstanding between you and the Suppler. In all arrangements involving the direct provision of services by third parties, Coffs Coast Concierge accepts no liability of any kind in connection with or arising from such an arrangement. If the services you require cannot be provided, but you have paid Coffs Coast Concierge to connect you with a service, we will provide a refund of the funds you have paid to us. If you have paid the supplier directly, you must contact the supplier for a refund.

Product Information

Prices of goods and services and delivery and other charges displayed on www.coffscoastconcierge.com.au are current at the time of display. These prices are subject to variation without notice. Coffs Coast Concierge will always attempt to be as accurate as possible with the product descriptions and pricing however we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If an error is discovered in the price of the item (s) you have ordered, we will inform you and issue a full refund as soon as possible. Coffs Coast Concierge shall be under no obligation to fulfill an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not dispatched, Coffs Coast Concierge will cancel and refund your order. Orders will not be confirmed/dispatched until payment in full has been received and Coffs Coast Concierge is satisfied with the integrity of the order.

Hire

All hire bookings are based on on the term of your length of stay. If the items you have hired are returned to Coffs Coast Concierge in a damaged or unreasonable state, the cost to replace the item will be charge to the bond on your accommodation. Claiming an amount of your bond is at the discretion of Coffs Coast Concierge and the property manager for Coffs Coast Accommodation and Luxury Beach Getaways.

If you have any queries about these terms and conditions please contact Melissa@coffscoastconcierge.com.au or phone +61 449 171817.